Intelligent ACD (Automatic Call Distribution)

The ACD program basically processes the incoming calls by the principle the first called the first answered. In its turn, Intelligent ACD works slightly different and allows directing calls depending on the caller’s identification, dialed number, the time of a day and other users’ parameters, available in IVR (Interactive Voice Response). Some of programs are able to recognize the caller by the voice.

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Skype Add-ons

What is Skype for all of us today? This is a very convenient service, enabling us to communicate with friends, family and loved ones on-line, no matter how far they are. Without even mentioning the low prices for outgoing calls to mobile or landline phones, video chat and conferences, where you can gather all your friends at once. And what is required from the user? Yes trifle; for starters, you need an Internet connection (for video calls and chats - free), Skype download and a simple registration. That's it. Experienced users have tested the advantages of Skype and social networking for a long time, but the additional of plug-ins for this excellent program are known for very few people. This article will try to tell you about the most interesting additions to Skype.

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